Shipping & Return Policy

【ATTENTION】

The shipment shipment to UK is not able to send now due to the EU-UK boarder was closed and we don't know when will be released again.

The US shipments by UPS/USPS will be somehow delayed than normal delivery because the COVID-19 impact; even it's slow, but the package will be arrived finally.

We are sorry for the problems on delivery, but we will keep in update when there's news from our local forwarder.

 

Shipping Policy

 

  • Handling Time

    It's important to clarify that your order processing times are separate from the shipping duration at checkout. 

    All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped. 

     

    • Shipping Duration

    We have setup Euro, USA, Australia, Russian and Canada warehouses, generately, the order of printer, filament and resin will be shipped from local warehouse; if the inventory is out of stock, we will ship them from China. 

    1. USA: It will be shipped from our US warehouse located in Los Angles by USPS/UPS, usually it will take 5-15 business days, which depends on the state location. And it's FREE shipping

    2. European Countries: The order will be shipped normally from the nearby Euro warehouse, and it will take 3-15 business days. Order from the country in European listed countries is FREE shipping

    European Listed Countries:

    France | Germany | Italy | Netherland | Belgium | Luxembourg | Denmark | Ireland | Greece | Spain | Portugal | Austria | Finland | Sweden | Poland | Czech Republic | Hungary | Slovakia | Slovenia | Cyprus | Malta | Latvia | Lithuania | Estonia | Bulgaria | Romania | Croatia 

    3. Australia: usually it will take 5-10 business days. please contact LONGER 3D service about shipping cost 

    4. Canada:  usually it will take 5-10 business days. please contact LONGER 3D service about shipping cost.  

    5. Asia Regions: It will be shipped from our CN warehouse located in Shenzhen, China, usually it will take 10-20 business days. Order from the country in Asia listed regions is FREE shipping, but NOT included tariff.

    Asia Listed Regions:

    South Korea | Japan | Malaysia | Singapore | India | Taiwan | HongKong | Macao | Thailand | India 

    6. Latin American Countries: Please contact us directly before order to get the latest shipping cost, due to the freight is different every day.

    7. United Kingdom: we can free shipping to United Kingdom from Euro warehouse, it take 3-15 business days, but buyer must pay for custom tax.

     

    • Tracking of my order

    When the order is shipped, you will get an email notification from us which is including the tracking number and carrier. You could reach the link to check the latest status as well: 

    https://www.17track.net/ 

     

    • Shipping to P.O. Boxes

    We suggest you DO NOT input your PO box address in order, because some carrier will have limitation to ship to this address. 

     

    Return Policy

    • We accept returns up to 7 days after received, if the product is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
    • We accept returns up to 7 days after received, if the product is malfunction by manufacturer. 

     

    Support Policy

    In the event that your order arrives damaged in any way, please email us as soon as possible at support@longer3d.com with your order number and photos or videos of the order’s condition. Or reach our support page to fulfill the form with more details. We will address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

    If you have any further questions, please don't hesitate to contact us at shop@longer3d.com.