- For the customers in the Most state of the United State, we will ship the printer out from the US warehouse.
- For the customers in Most European countries, we will ship the printer out from the Czech warehouse.
- For the customers in the rest of the world, we will ship the printer out from the China warehouse.
- For more details, you may refer to the shipping guide on our website.
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If I purchase a 3d printer or Laser Engraver from your site, where the printer will be shipped from?
Is there free shipping on your site?
- Yes, we offer free shipping in the following countries:
- United States (Other than Hawaii, Alaska, and Puerto Rico);
- Most European countries;
- Most Asia countries (NOT included tariff);
- For the other countries, the shipping fee would be charged by the weight of the parcel.
- You may refer to the shipping guide on our website.
How long is your product warranty?
We guarantee a 1-year warranty.
When can I receive the parcel after the order is placed?
3D Printer, Laser engraver, Filament, and Resin:
Normally, you will receive the parcel within 4-9 business days after you place the order.
3D Printer Accessories:
Normally, you will receive the parcel within 10-15 business days after you place the order.
How can I return or exchange my product?
- If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (Email address:firstname.lastname@example.org.), they will reply to you within 24 hours (except on weekends) and give you further information and some useful advice.
- But please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
- You may refer to the Return Policy on our website.