1) Update the app to the latest version

Please search for "LaserBurn" in Google Play or the Apple Store to download and update to the latest version.

2) APP is not allowed to discover device’s location

When run the app for the first time, select ALLOW ONLY WHILE IN USE when prompted ‘Allow LaserBurn to access this device’s location?’ or the LongerLaser_XXXX WIFI cannot be found. If you have already selected DENY, you need to change the app's location discovery permission in Settings.

3) Reset the WIFI

If WIFI of LongerLaser_XXXX cannot be found, please click "AP" in the Lightburn macro definition button to switch the network mode, then search the WIFI list again.

4) Not connected to the same router or not 2.4G WIFI

In STA mode, it needs to connect the engraver and mobile phone to the same router WIFI. Make sure it is 2.4G WIFI. 5G WIFI is not supported yet.

5) WIFI signal is too weak

Switch to a router with better signal strength.