Frequently Asked Questions

Have questions? We’re here to help

Frequently Asked Questions

Have questions? We’re here to help

Product Info 

Find answers to common questions about our products, their features, specifications, and compatibility. Whether you're a new customer or a long-time user, this section covers everything you need to know about our offering.

Pre-sales

Curious about our products but haven't made a purchase yet? This section addresses queries regarding pricing, availability, shipping, and any other concerns you might have before making a purchase decision. Explore here to make informed choices.

After-sales

Already a customer? This section is dedicated to addressing questions and issues that may arise after your purchase. From installation guides to warranty information and troubleshooting tips, we're here to ensure your post-purchase experience is seamless.

Product Info 

Find answers to common questions about our products, their features, specifications, and compatibility. Whether you're a new customer or a long-time user, this section covers everything you need to know about our offering.

Pre-sales

Curious about our products but haven't made a purchase yet? This section addresses queries regarding pricing, availability, shipping, and any other concerns you might have before making a purchase decision. Explore here to make informed choices.

After-sales

Already a customer? This section is dedicated to addressing questions and issues that may arise after your purchase. From installation guides to warranty information and troubleshooting tips, we're here to ensure your post-purchase experience is seamless.

Product Info

  • RAY5 Series

  • Laser B1 Series

  • LK Series

  • ORANGE Series

What are the differences between RAY5 5W, 10W and 20W?

In addition to different power levels, the working area is also different. The area of RAY5 5W&10W is 400x400 mm (15.75x15.75 inches), and the area of RAY5 20W is 400 x 365 mm (15.7 x 14.4 inches). There are also RAY5 5W&10W that need to be upgraded separately. Air pump, and RAY5 20W comes with an air pump. RAY5 20W offers more power, which means faster speeds, for experienced users looking for advanced engraving and cutting capabilities. If you pursue efficiency and have higher cutting requirements, please choose RAY5 20W; If you pursue fineness and engraving precision, then RAY 5W&10W fits you .

Can I use RAY5 only on computer?

The RAY5 comes equipped with a 3.5-inch touch screen, offering seamless navigation and control. It supports three connection methods: USB, TF card, and WIFI offline mode. Additionally, the mobile app "MKSLaser," available for both Android and iOS devices, provides users with the convenience of controlling the Longer Ray5 directly from their smartphones. Beyond mere control, this app enables users to edit images and adjust engraving parameters on the go, ensuring flexibility and efficiency in their engraving tasks.

What is the focal length of RAY5?

The RAY5 5W boasts a focal length of 30mm. 
The RAY5 10W&20 boasts a focal length of 50mm. 

Can Longer RAY5 auto focus?

No, it cannot. It requires manual focusing, which is a simple process

What materials can be engraved with RAY5?

Supported engraving materials: all wood, paper, plastic, leather, PCB board, aluminum oxide, non-reflective coating and painted metal, etc.

What materials can RAY5 cut?

Supported engraving materials: all wood, paper, plastic, leather, PCB board, aluminum oxide, non-reflective coating and painted metal, etc.

What is the maximum working speed (mm/min or mm/sec) of RAY5?

The maximum speed can be set is 10000/min， but the speed and energy need to be set according to the material and pattern, Too fast speed may affect the engraving or cutting effect, so we recommend you to adjust the setting according to the recommended parameters for get a better result.

What software does the RAY5 engraving machine support?

LaserGRBL: Windows
Lightburn: Windows, macOS, Linux
MKSLaser APP: android,ios