Refund and Warranty policy

7 DAYS REFUND & 30 DAYS EXCHANGE

RETURNS FOR REFUND
All returns for refund must be postmarked within seven (7) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, with all parts & accessories included and all original tags and labels attached. And we will refund the full order amount minus the shipping costs for the return.But if the machine was damaged, we will cover the shipping cost for refund.

RETURNS FOR EXCHANGE
All returns for exchange must be postmarked within thirty (30) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, returned with all parts & accessories included and all original tags and labels attached. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@longer3d.net.Please note, you will be responsible for all return shipping charges, please kindly understand. But if the machine was damaged, we will cover the shipping cost for exchange.

If you have a refund or exchange request, please send an email to support@longer3d.net. If your request is approved, then your refund will be processed, and refund your money to the original payment method within 3-5 business days.

RETURN PROCESS AND RETURN EXPENSE STATEMENT
To return an item, please email customer service at support@longer3d.net to obtain the address information you need regarding returning the products. Please place the item securely in its original packaging, and mail your return through a trackable method.
Please note, you will be responsible for all return shipping charges, please kindly understand. But if the machine was damaged, we will cover the shipping cost for exchange and refund.

Please note: After the 7-days refund/30-days exchange window has expired, your only recourse regarding the products is through our warranty.

Added return address ：

( Return WAREHOUSE:FLY KING WAREHOUSE

address：2021 Bennett Rd，Philadelphia，PA 19116，United States)

Warranty policy
All LONGER 3D printers provide Lifetime technical support and 12 months warranty, with 24 hours quick response.