Refund & replacement Policy

Cancellation

Customers may request to cancel their order at any time before it has been shipped. Once a cancellation request is submitted, we will process the request and issue the refund within 48 hours. The time it takes for the refunded amount to appear in your account depends on your card issuer or payment provider. In most cases, refunds are completed within 5–7 business days. We cannot cancel the order if the product has already shipped out.

Returns policy

If customers would like to return a product, please contact our customer support team at support@longer.net. After reviewing request, our after-sales team will provide a prepaid return shipping label (where applicable) along with return instructions.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Once we receive the refund request and confirm that it meets our return and refund policy, we will process the refund within 48 hours. The refunded amount will be returned to the original payment method. The time required for the funds to appear in the account depends on the card issuer or payment provider, but refunds are typically completed within 5–7 business days.

Conditions of Return

If the order has already been delivered, a return must be made within 30 days from the date of delivery. You will need to provide the original receipt and pay a service fee for the refund.

  • All products, packages, and materials must be intact. 
  • If it's a machine, it must have lasered less than 50 times. 
  • Materials purchased separately can't be returned.

Note: The percentage of the service fee will be calculated based on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.

Replacement Policy

Normally, our replacement policy starts when you receive the goods and ends three months after receipt. The replacement policy only applies to machines purchased from official channels by LONGER.

Replacement terms

1. Within 15 days of receipt of the purchased product: You can request a replacement product. LONGER will cover the cost of shipping to and from your location. 2. Between 15 days and 30 days of receipt: you will need to pay us 15% service fee and be responsible for return shipping costs. Between 30 days and 3 months of receipt: you will need to pay us a 40% service fee and be responsible for return shipping costs.

Note: The percentage of service fees mentioned above is based on the total price of goods. If you require a replacement machine that costs more than you paid for, you'll have to pay the difference.

Non-replaceable situation 

 

  • The product has been received for more than 3 months. 
  • The product was purchased through non-LONGER channels. 
  • The product returned to LONGER does not include all original accessories, attachments, packaging, or items that were damaged due to improper use. 
  • The product is found to be free of defects after all appropriate tests. 
  • Failure or damage is caused by improper use, maintenance, or storage.

Return address: US repair station
Recipient: Mr.Longer
Address: 1540 E Acacia St, Suite A
State, City:  Ontario, CA 
Postal code: 91761
Country: US
Phone: :909-670-4444 (For shipping carrier only)
Email: support@longer.net

Free Shipping in US & EU

One-Year Warranty

30 Days Return

100% Payment Secure

Refund & replacement Policy

Cancellation

Customers may request to cancel their order at any time before it has been shipped. Once a cancellation request is submitted, we will process the request and issue the refund within 48 hours. The time it takes for the refunded amount to appear in your account depends on your card issuer or payment provider. In most cases, refunds are completed within 5–7 business days. We cannot cancel the order if the product has already shipped out.

Returns policy

If customers would like to return a product, please contact our customer support team at support@longer.net. After reviewing request, our after-sales team will provide a prepaid return shipping label (where applicable) along with return instructions.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Once we receive the refund request and confirm that it meets our return and refund policy, we will process the refund within 48 hours. The refunded amount will be returned to the original payment method. The time required for the funds to appear in the account depends on the card issuer or payment provider, but refunds are typically completed within 5–7 business days.

Conditions of Return

If the order has already been delivered, a return must be made within 30 days from the date of delivery. You will need to provide the original receipt and pay a service fee for the refund.

  • All products, packages, and materials must be intact. 
  • If it's a machine, it must have lasered less than 50 times. 
  • Materials purchased separately can't be returned.

Note: The percentage of the service fee will be calculated based on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.

Replacement Policy

Normally, our replacement policy starts when you receive the goods and ends three months after receipt. The replacement policy only applies to machines purchased from official channels by LONGER.

Replacement terms

1. Within 15 days of receipt of the purchased product: You can request a replacement product. LONGER will cover the cost of shipping to and from your location. 2.  Between 15 days and 30 days of receipt: you will need to pay us 15% service fee and be responsible for return shipping costs. Between 30 days and 3 months of receipt: you will need to pay us a 40% service fee and be responsible for return shipping costs.

Note: The percentage of service fees mentioned above is based on the total price of goods. If you require a replacement machine that costs more than you paid for, you'll have to pay the difference.

Non-replaceable situation 

The product has been received for more than 3 months. 

The product was purchased from non-LONGER channels. 

The product returned to LONGER does not include all original accessories, attachments, packaging, or items that were damaged due to improper use. 

The product is found to be free of defects after all appropriate tests. 

Failure or damage is caused by improper use, maintenance, or storage.

Return address: US repair station
Recipient: Mr.Longer
Address: 1540 E Acacia St, Suite A
State, City:  Ontario, CA 
Postal code: 91761
Country: US
Phone: :909-670-4444 (For shipping carrier only)
Email: support@longer.net

Free Shipping in US & EU

One-Year Warranty

30 Days Return

100% Payment Secure

Get In Touch

We'd love to hear from you!

Service Hotline

 (+1) 888-575-9099

Service Time: 

Mon-Fri: 9:00 am-6:00 pm（EST,UTC-5) 

Sun-Thu:8:30 pm-7:00 am（EST,UTC-5）

Service Time: Mon-Fri: 9:00 am-6:00 pm（EST,UTC-5) Sun-Thu:8:30 pm-7:00 am（EST,UTC-5）

Email

Customer Service: support@longer.net

Brand Cooperation: info@longer.net
Thanks for contacting us. We'll get back to you as soon as possible.

Contact Us

Have a question or comment?
Use the form below to send us a message or contact us by email at:

Get In Touch

We'd love to hear from you!

Service Hotline

 (+1) 888-575-9099

Service Time: 

Mon-Fri: 9:00 am-6:00 pm（EST,UTC-5) 

Sun-Thu:8:30 pm-7:00 am（EST,UTC-5）

Email

Customer Service：

support@longer.net

Brand Cooperation：

info@longer.net
Thanks for contacting us. We'll get back to you as soon as possible.

Contact Us

Have a question or comment?
Use the form below to send us a message or contact us by email at: